RM2,500 - RM4,500 monthlyIntel Technology Sdn Bhd Bayan Lepas, Penang, Malaysia Or Kulim, Kedah
Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in Intel global factories in a professional, timely manner. Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards. Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for the department. Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable. Thoroughly and accurately document details of all internal and customer interactions.