Jul 01, 2019
Physical Impairment
What you need to do:
Handling inbound and outbound calls from customers. Text/chat is the priority chosen medium for inbound support. Attending general inquiries, complaints, comments, feedbacks from customers via live chat, phone and email Manage feedbacks or complaints and liaise with backend support to resolve issues Tracking and documenting customer data and service issues To exceed customers’ expectations in terms of customer service and accurate information Work in a team to achieve the required KPI elements
What we are looking for:
Minimum SPM qualifications (Fresh graduates are encouraged to apply) Possess a service oriented mind-set with excellent telephone etiquette Good verbal and written communications in Bahasa Melayu/ English Motivated, driven and energetic work ethic Strength in communication and competence in consulting and give accurate directions to customers. Positive and serving attitude, professionalism, patience, friendliness, and engagement towards customers, continuously demonstrating confidence, reliability and integrity in difficult situations.
We will provide you with:
Attractive remuneration package 15 days annual leave per year Medical benefit 7 + 1 working hours ( 10 am – 6 pm) Free access to online course to improve skillset Flexibility of: Working from home twice a month Wearing casual attire to office
