Customer Service Executive

RM3,800 - RM5,000 monthly
  • Seri Kembangan, Selangor, Malaysia
  • May 20, 2022
Prosthetics Supply Chain

Job Description

Role Summary

As a member of the Regional Customer Service Team, the incumbent is responsible for the day-to-day operational matters relating to logistics and customer service and preparing various reports.



  • Role Responsibilities


  • Logistics Activities (50%)
  • Maintain the good Service Level to meet the Key Performance Indicators (KPI).
  • Responsible for end-to-end inventory management planning for MRP items from preparing purchase order, shipping arrangement from supplier and ensure the good arrive to the warehouse on time.
  • Follow up closely with supplier about the status of purchase order to meet customer expectation.
  • Provide delivery status report every week for customer orders.
  • Monitor and analyse weekly customer backlogs reports and initiate corrective actions to reduce the backlogs.
  • Monitor supplier performance on order delivery.
  • Support internal customer service inquiries
  • Responsible for end-to-end process of direct delivery request in triangulation, which inclusive getting freight quotation if needed.
  • Provide monthly air freight report to Finance team.
  • Coordination with warehouse for daily operation to ensure physical inventory is well managed.
  • Provide reports and requested information to management as needed.
  • All other duties as assigned.


Customer Service Activities (50%)

  • Manage sub-contracting work
  • Prepare Weekly Reports
  • Ensure all Picklists/Delivery Notes are properly accounted for Audit purpose
  • Assist to backup for team members during their absence
  • Manage sending of invoices to customers
  • Handle all claims (defective claims, short-delivery claims etc)
  • Responsible to handle Samples Request
  • Focus on day-to-day issues on deliveries to customers
  • Monitor day-to day issues on incoming shipments that cause delays to our deliveries to customers
  • Responsible for General Enquiries on backorders and delivery lead time

Role Requirements

  • Minimum 1-2 year of Customer Service / Administration experience
  • Fresh graduates are encouraged to apply
  • Proficient in MS Office, especially MS Excel with knowledge of Pivot Table & formula
  • Meticulous and a faster learner
  • Good interpersonal and communication skills
  • Service-oriented with a positive attitude
  • Excellent coordination skills – able to prioritise and get results
  • Proactive and independent team player
  • Well versed in Mandarin will be an added advantage

Transport Accessibility


If Others Please specify

KTM Serdang

Nearest drop off point for pick up/ nearest bus stop/ nearest accessibility from MRT/LRT/ KTM

KTM Serdang