Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in Intel global factories in a professional, timely manner.
Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards.
Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for the department.
Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable.
Thoroughly and accurately document details of all internal and customer interactions.
About Intel Technology Sdn Bhd
Intel Corporation chose Penang, Malaysia as its first offshore location outside of the United States in 1972. Intel’s initial investment in Malaysia has grown significantly since then and as a result, Malaysia’s operations has further expanded to Kulim, Kedah in 1996, becoming one of Intel’s most comprehensive sites.
Malaysia remains one of the largest Assembly Test Manufacturing (ATM) sites for Intel in the world. With ATM operations in Penang and Kulim, we are responsible for product assembly and testing, new technology introductions and high volume manufacturing.
The Malaysia Design Centre (MDC) together with the Programmable Solutions Group (PSG) makes up Intel Malaysia’s design powerhouse. Enriching the lives of people is key to our purpose, and Intel Malaysia is at the forefront of working with local and international partners to bring smart and connected devices to all.
Malaysia also houses one of two Intel Corporation hubs for shared services. The Malaysian Shared Services Center (MSSC) manages the finances of Intel sites across Asia, Europe, Middle East and Africa.
Intel is known for its technology, but it is our people behind the technology who make the company great. We care for our employees by providing both opportunities and incentives to proactively manage their health.