IT Automation Engineer

RM2,500 - RM4,500 monthly
  • Intel Technology Sdn Bhd
  • Bayan Lepas, Penang, Malaysia Or Kulim, Kedah
  • Sep 08, 2020
Physical Impairment Information Technology

Job Description

  • Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in Intel global factories in a professional, timely manner.
  • Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards.
  • Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for the department.
  • Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable.
  • Thoroughly and accurately document details of all internal and customer interactions.