Customer Service Representative

  • Speedrent Technology Sdn Bhd
  • Ara Damansara, Petaling Jaya, Selangor, Malaysia
  • Oct 07, 2019
Physical Impairment Customer Service

Job Description

What you need to do:

Handling inbound and outbound calls from customers. Text/chat is the priority chosen medium for
inbound support.
Attending general inquiries, complaints, comments, feedbacks from customers via live chat, phone
and email
Manage feedbacks or complaints and liaise with backend support to resolve issues
Tracking and documenting customer data and service issues
To exceed customers’ expectations in terms of customer service and accurate information
Work in a team to achieve the required KPI elements

What we are looking for:

Minimum SPM qualifications (Fresh graduates are encouraged to apply)
Possess a service oriented mind-set with excellent telephone etiquette
Good verbal and written communications in Bahasa Melayu/ English
Motivated, driven and energetic work ethic
Strength in communication and competence in consulting and give accurate directions to customers.
Positive and serving attitude, professionalism, patience, friendliness, and engagement towards
customers, continuously demonstrating confidence, reliability and integrity in difficult situations.

We will provide you with:

Attractive remuneration package
15 days annual leave per year
Medical benefit
7 + 1 working hours ( 10 am – 6 pm)
Free access to online course to improve skillset
Flexibility of:
Working from home twice a month
Wearing casual attire to office