Manulife Insurance Berhad

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of March 31, 2018, we had over $1.1 trillion (US$850 billion) in assets under management and administration, and in the previous 12 months we made $26.9 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


Manulife Insurance Berhad is a wholly-owned subsidiary of Manulife Holdings Berhad, a member of Canada-based Manulife Financial Corporation.  Manulife Insurance core business is the provision of individual life insurance products to meet the financial and protection needs of Malaysians. Currently, Manulife Insurance fulfills the needs of more than 300,000 policyholders, served by a dedicated agency force of approximately 2,000 agents, supported by a network of 7 Regional Support Centres and 3 branches, with around 70 agency offices strategically located throughout Peninsular Malaysia and East Malaysia.

RM2,800 - RM4,000 monthly
Manulife Insurance Berhad Damansara Heights, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
May 18, 2021
Physical Impairment
Responsibilities: This position is accountable for taking inbound calls from sales consultants and customers and to provide information in response to inquiries, concerns and requests about products and services. Resolving complaints and maintain customer satisfaction by rectifying problems and providing solutions. Deal directly with customers either by telephone, electronically or face to face if necessary. Provides accurate, clear, concise and timely response and services to customers and assists sales consultants in customer support. If necessary, to direct these queries to the appropriate department.  Compose letters or electronic correspondence in reply to request for policy information/clarification and document submission. Keep records of customer interactions and transactions such as details of enquiries, comments and complaints. Communicate and coordinate with internal departments to resolve enquiries and complaints. Provide feedback on the efficiency of...