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RESPONSIBILITIES: Responsible for designing, developing, and deploying Business Analytics Dashboards using Microsoft BI technologies including Power BI, Excel etc. Analyze external data sources like Salesforce, databases, telephony systems and other related data sources to integrate with existing datasets and relate a comprehensive BI story. Building compelling, interactive and actionable reporting on top of structured data models that helps in deriving meaningful business insights from large, complex datasets. Supporting the full BI lifecycle from requirements analysis through design & development, and through release and support/maintenance phases. Gather requirements and design reports/custom sales analysis tools for operations and sales teams. Works closely with internal and external stakeholders to develop and analyze reporting needs. Timely and accurate production and analysis of Client’s and Operations reporting. Produce &...

Answer customer enquires in a friendly and efficient manner Identify the questions or desires of the customer by good listening and asking clear questions. Provide good customer service with the aid of knowledge gained from the internal training and support systems. Gather documents or all relevant information into the system to insure a high level of service is delivered. REQUIREMENTS: Able to communicate both verbal and written in  English & BM  Willing to work rotating shift basis  Willing to work on weekend and Public Holidays Good to have minimum experience in Customer Support and related experience Proven demonstration of analytical and problem solving skills. Highly organized and service oriented Excellent typing, phone, and computer navigation skills. Good comprehension and documentation skills.